Taxjar Vs Zendesk

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It is crucial to be tax compliant when doing business. It’s not just what keeps your business matters going, but also what makes up our economy. Here’s something entrepreneurs can relate to: managing tax-related issues is very complex. It’s even more difficult if you have a small team or if you handle everything yourself.

You don’t have to worry about it today! There are tons of services that are guaranteed to do most of the work for you. One of these is TaxJar, which offers state-of-the-art features and services to large, medium, and small businesses, and even freelance merchants.

TaxJar is not the only solution for tax compliance. With that in mind, we’ll be taking a look at the platform’s most qualified alternatives, as well as how their features fare in comparison, the pricing, and the overall customer experience. Let’s get started!

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For those of you who prefer a more visual experience, here is a video review from Marcus Stonelius’ YouTube channel. To get a comprehensive overview of TaxJar, you may still want to check out our article below.

TaxJar vs. Avalara Taxjar Vs Zendesk

Avalara comes with a wide range of tools for tax and business. Avalara is also considered to be TaxJar’s most close alternative. Included within Avalara are its convenient business license forms, an all-in-one sales tax registration process, the AvaTax calculation system, and a quick-access file-and-remit method for businesses who can’t afford in-house or 3rd party accounting management.

TaxJar also offers the AutoFile tool, which handles most sales tax filings. It also provides economic insights to help you expand your business into new territories. Taxjar Vs Zendesk

Comparisons of the pros and cons

TaxJar has proven to be a reliable tool for simplifying complex sales tax compliance issues. It is also much easier to determine nexus between US states.

TaxJar offers exceptional services. Avalara goes one step further, offering more advanced features to suit a wider range of tax classes. Although the free trial is longer than TaxJar’s and the pricing is transparent, Avalara is available in more countries than the US, with over 80 countries. We are not sure if they get the same powerful services as US businesses.

TaxJar is known to have issues with certain parts of its interface. Additionally, the pricing may not be fully fixed as there may be additional fees for users who exceed the quota on any low-tier plan. It’s also not fully automated as TaxJar claims, since some features may need extra work on the user’s part. Avalara, on the other hand, has been notorious for its bad customer service and lacking certain local features such as options for state and local tax filings for most tiered plans.

Like TaxJar’s, the interface can be quite confusing, especially for smaller-scale businesses. Despite this, both Avalara and TaxJar have been appreciated for their ease-of-use and time-saving traits, as well as their rooftop-accurate calculations, and to some extent, the starting price range of $19.

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TaxJar vs. TaxCloud

TaxCloud shares the same goals and provides reliable sales tax compliance for a broad range of customers. Its lower price point is what sets it apart. TaxCloud is a cost-effective solution for managing taxes. It starts at $10 and includes “core services”, such as tax calculation and reporting, tax compliance and economic nexus tools like TaxJar’s.

It’s important to note that TaxCloud once offered a free service where users could utilize the platform’s tax compliance tools without needing to pay. TaxCloud’s free service has been discontinued due to the Supreme Court’s 2018 ruling on nexus. It’s impressive to see that the team continues to work hard for sales tax solutions at low prices. TaxCloud seamlessly integrates with over 85 e-commerce and online shopping cart services such as Shopify, Amazon, Stripe, and more. It allows users to track the progress of sales tax, as well product-type and use-based tax exclusions, between US states.

Pros, Cons, and Similarities

TaxCloud makes it clear that its best selling is the low price and extreme cost-efficiency. To compare, TaxJar offers similar sales tax services starting at $19. Another one of TaxCloud’s big advantages is the solid calculating and reporting, keeping a wide range of businesses on track.

Although it has been proven to an excellent tool for any business strategy, it is difficult to overlook its flaws. Like Avalara’s, TaxCloud’s customer service has been criticized for its lack of response, especially to some very important matters. A few complaints have been made about the slow dashboard and possible hidden fees.

TaxCloud and TaxJar share many similarities. We can only give you the best answers if they have similar calculation rates and a simplified user interface. Taxjar Vs Zendesk

TaxJar vs. Sovos Taxify

Next on our list of TaxJar’s competitors is Sovos Taxify, which offers more features and options for business owners than the former. They’re quite more advanced than you might think – like, Avalara-type advanced. Taxify claims it offers a “world-class” sales tax service that requires no effort from the user. Not only does it have a breezy user experience. It also gives customers flexibility with a couple of competitive features like PDF filings, payment information, the cooperative nature of the sales tax payment process, and allowance for customization, among other things.

Despite its attractiveness, some entrepreneurs may be turned off by the high price. Indeed, the advanced functions that Taxify offers will surely, in any way, reflect on the pricing. TaxJar’s starting plan starts at $47 per month. This is more than twice as much as Taxify. However, anyone who used Taxify in their business plans before may agree that it was worth it.

Taxjar Vs Zendesk

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Pros, Cons, and Similarities

Taxify’s unique selling point is its customer service. Not only is it available on more platforms than just e-mail support unlike other sales tax solutions, but it’s also always ready to help you whenever you need it. Taxify’s ability to customize information before users can send reports adds an extra layer of assurance.

At $47 upwards, Taxify’s pricing range is quite expensive compared to others. For larger businesses, the price is acceptable, but it can be overwhelming for small businesses. In addition, there have been some complaints about technical data-related issues and problems with calculating negative transactions.

Despite the cons, Taxify has a few similar traits to TaxJar, in that they offer easy integration with most apps and their ease of use.

TaxJar vs. Quaderno

Quaderno is a platform that allows you to concentrate on more important matters like TaxJar. It also has the ability to track sales tax nexus in territories other than the US, such as Avalara. Quaderno is praised for its outstanding performance. It offers flexible, automated sales tax compliance services around the globe “in just a click”.

Quaderno also offers a simple dashboard that allows users to view all of the details from the integrations, sales tax calculations, reports and reports within the US, as well as customizable invoices with multiple languages. All this is available for as low as $29 per month with Quaderno’s Hobby plan.

Comparisons of the pros and cons

Quaderno, like Sovos Taxify hits the sweet spot in customer service. Quaderno users will always receive the assistance they require for any situation. The service also has big advantages in comparison to TaxJar and even Avalara. Quaderno works best for US-based companies, but it is also reliable with international users. Its transparent reporting and powerful API tool are also worth mentioning.

Quaderno is perfect in all aspects. However, we must point out a few shortcomings, including a lack custom domain support and guides for tax-related questions. With a 7-day trial period, it is among the most reasonable of all our competitors. We can’t deny the ease of Quaderno’s use and accuracy rates, despite its short trial period.

TaxJar vs. Vertex

Vertex is a SaaS tax compliance service that has the same caliber as our competitors at Taxify, Avalara, and even TaxJar. Its longevity in the industry, with more than 40 years of experience, is what makes it stand out. TaxJar and similar platforms may know a little about tax management, but Vertex has more experience and knows what’s happened. It is the most popular tax software on the market. Vertex has a global reach akin to Quaderno, and its fast-action calculations between different types of taxes – not just sales tax! Its popularity is due to its ease-of-use.

With Vertex, users get additional features including support for physical locations with Vertex O Series Edge, the Data Integrity system designed for tax pros with a simple and comprehensive interface, and a Certificate Center where all types of documents from tax applications to exemption certificates are stored in the cloud. In terms of price, Vertex has no exact fixed range or subscription options. However, you may want to contact its customer support so you could sort out the payment.

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Pros, Cons, and Similarities

Vertex isn’t just known for its ease of use like TaxJar and others. Vertex is also well-known for offering advanced tools to help finance and business owners with all their tax-related issues. Most users have praised Vertex for its organized file handling, diverse features that go beyond online stores and even beyond US territory, and of course, pinpoint-accurate calculations and data collection.

As Vertex seems to be a good fit for large entrepreneurship, it may not be as ideal for smaller businesses due to its complex design. Transactions are often slow, taking minutes just to get it done, and a slew of errors have been reported, but nothing major. While the features may be future-perfect, they’re not a lot to be offered to just anyone. Taxjar Vs Zendesk

Final Thoughts Taxjar Vs Zendesk

We’re glad you reached the end of this review, where we compared TaxJar to five of its worthy rivals! TaxJar is not the only solution to all sales tax issues. That’s why we’ve put up a list of alternatives for you to consider if you want more features. We’ll support you if you feel TaxJar is better for your tax compliance needs because of its ease-of-use, price range and compatibility with small-scale businesses.

But if you ever feel that it doesn’t offer enough to meet the needs of your business, here’s a bullet list of our other five competitors in the sales tax compliance field, along with who the ideal user should be.

  • Avalara is ideal for a user who wants the same features as TaxJar’s but with the welcome addition of more tax options to choose from – not just sales tax, but other types like VAT.
  • TaxCloud is a perfect match for an entrepreneur looking for the same reliable tax compliance service at the cheapest, most cost-effective price.
  • Sovos Taxify is a good choice for an owner of a large, preferably profitable enterprise that wants world-class tax-related tools at a reasonable price.
  • Quaderno is the perfect solution for small and large business owners who need fast, reliable support and customer service that goes beyond borders.
  • Lastly, Vertex is ideal for someone from a medium- to a large-scale company who wants a diverse range of tools from an experienced platform.

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